Dorahoki Terms and Conditions – Complete Platform Usage Guide

These Terms and Conditions ("Agreement") govern the use of the dorahoki online entertainment platform, accessible via the website dorahoki.pw and the relevant mobile app. This Agreement constitutes a legally binding contract between you ("Player" or "User") and the dorahoki management team ("Platform" or "Us").

By registering an account, making a deposit, or using any part of the Dorahoki platform, you acknowledge that you have read, understood, and agree to be bound by all provisions in this document. If you do not agree with any part of these terms, you are advised not to use this platform.

Dorahoki reserves the right to update or modify these terms at any time without prior notice. It is the player's responsibility to review this page periodically to ensure they are always aware of the latest terms in effect.

To register and use the dorahoki platform, you must meet all of the following eligibility requirements:

• Be at least 18 years old at the time of registration.
• Register under your own name using accurate and current personal information.
• Not subject to any court order or legal prohibition that prevents participation in online gambling activities.
• Have not previously had an account closed by dorahoki due to a breach of Terms and Conditions.
• Only has one account on the dorahoki platform at any one time.

Multiple account registrations — whether under the same name or different names by the same individual — are strictly prohibited. Dorahoki uses advanced detection systems to identify such attempts, and any suspected accounts will be investigated and may be closed.

Each player is fully responsible for all activities that take place within their account. This includes all betting, financial transactions, and any other actions carried out using the account login credentials.

• Registration information provided must be truthful, accurate, and up to date at all times.
• Your account password is confidential and must not be shared with any other party.
• Players must notify Dorahoki immediately if they suspect unauthorised access to their account.
• Dorahoki is not liable for any losses arising from a player's failure to keep their login credentials secure.
• All account information can be updated through the profile settings section within the platform.

It is best practice to enable two-factor authentication (2FA) on your Dorahoki account for an added layer of security. This feature is available in your account security settings and is strongly recommended, especially for players who frequently make financial transactions.

Dorahoki accepts a wide range of payment methods popular in Malaysia, including DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, and local bank transfers. All transactions are processed in Malaysian Ringgit (MYR).

Deposit Policy:

• Deposits must be made using a payment method registered under the name of the registered player only.
• Deposits made by third parties — including family members — are not permitted.
• Minimum and maximum deposit limits vary by the selected payment method and will be displayed during the deposit process.
• Deposits are typically credited to the account within the stated timeframe, depending on the payment method used.

Withdrawal Policy:

• Withdrawals may only be made to a verified bank account or digital wallet registered in the same player's name.
• Before the first withdrawal is processed, players may be required to complete the identity verification (KYC) process.
• Dorahoki reserves the right to suspend withdrawal processing while an investigation is ongoing if any suspicious activity is detected.
• All withdrawal requests are subject to standard security checks before being approved.

Dorahoki offers a variety of bonuses and promotions from time to time. All bonuses are subject to specific terms stated alongside each offer. Players are responsible for reading and understanding these terms before accepting any bonus.

• Wagering Requirements: Each bonus requires players to fulfil a specified wagering requirement before any wins derived from the bonus can be withdrawn. The wagering value will be clearly stated on each offer.
• Bonus Betting Limit: While playing with bonus funds, a maximum betting limit may apply depending on the terms of the relevant promotion.
• Bonus Validity Period: All bonuses have a limited validity period. Bonuses not used within the specified period will expire automatically.
• One Active Bonus at a Time: Generally, only one active bonus is permitted at a time unless otherwise stated.

All games available on the Dorahoki platform are operated in accordance with the rules set by their respective game providers. Players are advised to familiarise themselves with the rules of each game before playing with real money.

• All game outcomes are determined by an independently certified Random Number Generator (RNG).
• Any technical disruption during an active game will be handled in accordance with the payment policy of the respective game provider.
• In the event of a discrepancy between the results displayed on the Dorahoki platform and the server records, the server records shall be deemed accurate.
• Dorahoki reserves the right to cancel or suspend any game that experiences a significant technical error.
• Players must not use any software or methods designed to gain an unfair advantage in any game.

For Live Casino games, players must also follow the dealer's instructions and the table rules in place. Any disrespectful or disruptive behaviour during a game session may result in the player being removed from the table.

Use of the Dorahoki platform is subject to the following prohibitions, which all players must comply with at all times:

• Registering or using an account on behalf of another person.
• Using a credit card, bank account, or digital wallet that does not belong to you.
• Using any automated software, bots, scripts, or other tools that interact with the platform without written approval.
• Attempts to hack, breach security, or disrupt the normal operation of the platform.
• Communicating with other players or platform staff using threatening, obscene, or discriminatory language.
• Spreading false or misleading information about the Dorahoki platform to the public.
• Using the platform for fraudulent activities, money laundering, or any other illegal activities.

Dorahoki takes the protection of all players' personal data seriously. The collection, use, and storage of personal data is carried out in accordance with our separate Privacy Policy, which can be read in full at Privacy Policy page.

In summary, personal data collected by Dorahoki includes:

• Registration details: name, email address, phone number, and date of birth.
• Identity verification (KYC) information collected for regulatory compliance purposes.
• Financial transaction data for payment records and fraud prevention.
• Platform usage data for the purpose of improving user experience.

Dorahoki will not sell players' personal data to third parties for marketing purposes. Data is only shared with third parties required for platform operations, such as payment providers, and only to the extent necessary for those purposes.

To the extent permitted by applicable law, Dorahoki shall not be liable for:

• Any indirect, consequential, or special losses arising from the use of the platform.
• Service interruptions due to system maintenance, third-party technical issues, or internet disruptions beyond our control.
• Losses arising from a player providing inaccurate or incomplete information during registration or the KYC process.
• Unauthorised access to a player's account resulting from the player's own negligence in safeguarding their login credentials.

The Dorahoki platform is provided "as is" and we make no guarantee that the platform will always be free from disruptions or technical errors. However, we are committed to resolving any technical issues as promptly as possible.

Players may close their account at any time by contacting the Dorahoki customer support team. Prior to closure, any valid remaining balance in the account will be returned to the player via the verified payment method, subject to the relevant terms.

Dorahoki reserves the right to suspend or close a player's account without prior notice under the following circumstances:

• Violation of these terms and conditions or any related policies.
• Suspected fraudulent activity or money laundering.
• Failure to meet identity verification (KYC) requirements within the specified timeframe.
• Requests from the relevant authorities.
• Players who re-register after a previous account was closed due to a violation.

Players may also request a temporary account suspension for responsible gaming reasons via the Responsible Gaming. This request will be processed within 24 hours.

Dorahoki reserves the right to modify, add, or remove any part of these Terms and Conditions at any time. Players will be notified of any significant changes via in-platform notifications or their registered email within a reasonable period before the changes take effect.

Continued use of the Dorahoki platform after any amendments to the Terms and Conditions take effect will be considered acceptance of those changes. If you do not agree with any changes, you have the right to close your account before they come into effect.

If you have any enquiries, concerns, or complaints regarding these Terms and Conditions or the use of the Dorahoki platform in general, you may contact our team through the following channels:

• Live Chat: Available on the dorahoki platform and mobile app, 24 hours a day, 7 days a week.
• Email: [email protected] (displayed as plain text only, not a hyperlink)
• FAQ Page: For general enquiries, visit our FAQ page which contains answers to the most frequently asked questions.

Our support team will endeavour to respond to all enquiries within 24 business hours. For issues requiring further investigation, the response time may take longer and we will keep you updated on the progress.

This document constitutes the entire agreement between you and Dorahoki regarding the use of this platform and supersedes all prior agreements, representations, or understandings, whether written or verbal, relating to the matters covered herein.