Dorahoki Privacy Policy – Your Personal Data Protection

This Privacy Policy explains how the Dorahoki platform ("us", "Platform" or "Dorahoki") collects, uses, discloses and protects your personal information ("Player" or "you") when you use the website dorahoki.pw and the related mobile app.

By registering an account or using any Dorahoki service, you agree to the collection and use of information as described in this Privacy Policy. If you do not agree, you are requested not to use this platform.

We are committed to keeping your privacy protected at all times. If you have any questions about how we handle your personal data, our contact details can be found at the end of this document.

Dorahoki collects various types of personal data depending on how you interact with our platform. Below is a summary of the data categories we collect:

We do not collect sensitive personal data such as health information, religious beliefs, or political views unless directly relevant for responsible gaming purposes.

Your personal data is collected through the following methods:

• Account registration: Information you provide when registering a new account on dorahoki, including your name, email, phone number, and date of birth.
• KYC process: Documents and information submitted during the identity verification process, including copies of identity cards or bank statements.
• Financial transactions: Information obtained when you make a deposit or withdrawal, including details of the payment method used.
• Platform usage: Data generated automatically as you use the platform, including pages visited, games played, and session duration.
• Communication with us: Records of conversations with the customer support team, whether via live chat or email.
• Cookies and tracking technologies: Technical data collected automatically via cookies and similar technologies when you visit our website.

The personal data we collect is used for the following lawful and transparent purposes:

• Account management: Creating and managing player accounts, including the Login process, identity verification, and profile information updates.
• Transaction processing: Managing deposits, withdrawals, and all financial transactions within your account securely and accurately.
• Customer service: Providing effective assistance and technical support to players who need help.
• Security and fraud prevention: Detecting, investigating, and preventing fraudulent activity, money laundering, and any misuse of the platform.
• Legal compliance: Fulfilling applicable legal and regulatory obligations, including reporting requirements to relevant authorities.
• Platform enhancement: Analysing usage patterns to improve the performance, design, and features of the dorahoki platform.
• Marketing communications: Sending information about promotions, bonuses, and special offers — only to players who have consented to receive marketing communications.

Dorahoki will not use your personal data for any other purpose not stated above without first obtaining your consent.

Dorahoki does not sell players' personal data to any third party. However, in certain limited circumstances, personal data may be shared with:

• Payment service providers: Information required to process transactions is shared with approved payment providers such as banks, e-wallet providers, and payment processors. They are bound by strict confidentiality agreements.
• Game providers: Technical data required to run games may be shared with third-party game providers that partner with Dorahoki.
• Regulatory authority: Dorahoki will disclose information to authorities when required to do so by law, court order, or direction from a relevant authority.
• Audit and compliance: Independent audit parties that audit game fairness or regulatory compliance may have limited access to relevant data.

Dorahoki implements a range of technical and organisational security measures to protect your personal data from unauthorised access, loss, alteration, or disclosure:

• 256-bit SSL encryption: All data transmitted between your device and our servers is protected using high-level Secure Socket Layer (SSL) encryption — the same technology used by leading banking institutions.
• Internal access controls: Access to players' personal data is restricted to staff with a legitimate need only, and all access is logged for audit purposes.
• Two-factor authentication (2FA): dorahoki supports 2FA for player accounts, providing an additional layer of security against unauthorised access.
• Continuous monitoring: Our systems are actively monitored to detect any suspicious activity or intrusion attempts.
• Periodic security assessment: Security testing and vulnerability assessments are conducted regularly to identify and address potential security risks.
• Secure data backups: Data is regularly backed up to a secure location to ensure service continuity and disaster recovery.

While we take all reasonable measures to protect your data, no security system can be guaranteed 100% secure. In the event of any significant data security breach, we will notify affected players within the stipulated timeframe.

The dorahoki website uses cookies and similar tracking technologies to enhance the user experience and understand how our platform is used. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as maintaining login sessions and account security. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Gathering information on how users interact with the platform to help us improve performance and user experience.
• Functional Cookies: Allowing the platform to remember your preferences such as language and interface settings to deliver a more personalised experience.
• Analytics Cookies: Used to analyse aggregated, non-personal usage patterns for platform improvement purposes.

You can manage cookie settings through your web browser preferences. However, disabling certain cookies may affect the functionality of the Dorahoki platform.

As a dorahoki player, you have the following rights regarding your personal data:

To exercise any of the above rights, please contact our customer support team via live chat or email. We will process your request within a reasonable timeframe and inform you of the action taken.

Should we discover that personal data of underage individuals has been collected without our knowledge — for example, through account registration using false information — we will take immediate action to delete that data and close the account in question.

Parents or guardians who discover that their child has registered an account on dorahoki are requested to contact our support team immediately so that the appropriate action can be taken.

Dorahoki retains personal data only for as long as necessary to fulfil the purposes stated in this policy, or as required by applicable laws and regulations.

• Active account data: Retained for the duration your account is active and for a reasonable period after account closure for audit and compliance purposes.
• Transaction records: Retained for the minimum period required under applicable Malaysian financial and tax laws.
• KYC Data: Retained in accordance with applicable anti-money laundering regulatory requirements.
• Communication logs: Customer support conversation records are retained for the period required for dispute resolution and service improvement purposes.
• Marketing data: Retained until you withdraw consent to receive marketing communications.

When data is no longer needed, it will be deleted or anonymised using secure and thorough procedures to ensure it cannot be recovered or identified.

Dorahoki reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. The date of the most recent update will always be displayed at the top of this page.

For significant changes that affect player privacy rights, we will provide adequate notice via in-platform notifications or registered email. Continued use of the dorahoki platform after changes take effect constitutes your acceptance of the updated Privacy Policy.

We encourage players to check this page regularly to stay informed about how we protect the information you share with us.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how dorahoki handles your personal data, you may contact us via:

• Live Chat: Available 24/7 on the dorahoki platform and our mobile app — the fastest way to get a response.
• Email: [email protected] (displayed as plain text only)
• FAQ Page: For general privacy questions, visit FAQ page ours.

We are committed to responding to all privacy-related inquiries within 30 days of receipt. For issues requiring deeper investigation, we will keep you informed of progress on a regular basis.